Privacy Policy

Information We Collect

We may collect information that you provide directly and limited technical information generated when you interact with the Aurea Haus website or connected systems.

• Name, email address, telephone number, and other contact details.
• Appointment requests, selected services, booking history, and scheduling preferences.
• Messages, form submissions, and information you voluntarily provide when asking a question or communicating with Aurea Haus.
• Technical information such as browser type, device type, approximate location derived from IP address, referral source, and website interaction data when available through our website tools or analytics services.

Booking and Contact Information

When you submit a contact form, request an appointment, schedule a service, or communicate with Aurea Haus, we may use the information you provide to respond, confirm availability, manage your appointment, send reminders or service-related messages, and maintain an accurate client record.

Please avoid submitting sensitive medical information through general website forms unless it is specifically requested for a legitimate service-related purpose.

CRM and Scheduling Data

Aurea Haus may use GoHighLevel and related connected tools to manage website forms, client records, communications, workflows, calendars, appointment scheduling, confirmations, and reminders.

Information entered through those tools may be stored in the applicable CRM or scheduling account and used to provide the service or communication you requested.

Cookies and Analytics

The website and connected services may use cookies, pixels, local storage, or similar technologies to support site functionality, remember settings, measure traffic, understand how visitors use the site, improve performance, and support marketing or communications where permitted by law.

You can control many cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Use Information

We may use personal information to:

• Respond to questions and requests.
• Schedule, confirm, manage, and follow up on appointments.
• Maintain client and service records.
• Send transactional or service-related communications.
• Improve the website, booking process, services, and customer experience.
• Prevent misuse, fraud, spam, or security issues.
• Comply with legal, tax, accounting, or regulatory obligations.

Service Providers

We may share information with service providers that help operate the Aurea Haus website and business, such as CRM and scheduling platforms, website hosting providers, communication services, analytics providers, payment processors when applicable, and other vendors that perform business functions on our behalf.

These providers may process information according to their own terms and privacy practices. Aurea Haus does not sell your personal information for money.

California Privacy Rights

Depending on your relationship with Aurea Haus and the laws that apply, California residents may have rights concerning access to, correction of, or deletion of certain personal information, as well as rights concerning certain uses or disclosures of personal information.

To make a privacy request, contact Aurea Haus using the information below. We may need to verify your identity before completing a request, and certain information may be retained when required or permitted by law.

Data Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain business records, handle client communications, meet legal or accounting requirements, resolve disputes, and protect the business.

We use reasonable administrative and technical measures intended to protect information under our control. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Children's Privacy

The Aurea Haus website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If we learn that such information has been collected through the website without appropriate authorization, we will take reasonable steps to delete it.

Policy Updates

We may update this Privacy Policy when our services, website, booking systems, technology, vendors, or legal obligations change. The current version will be posted on this page with an updated effective date when appropriate.

Contact Information

This policy describes the current privacy practices of Aurea Haus for its website, client communications, CRM, and appointment scheduling activities.